FAQ - Corporate Pass Reservation

Q: It’s my first time. I’m at MESRC website, what do I do next?
A: You have to create an account. A one-time password will be send to your ‘moe.gov.sg’,schools.gov.sg or ‘moe.edu.sg’ email account. After login, you can choose to change the password to your own choice at ‘my account’, ‘edit’, ‘change password’.

Q: How do I reserve a Corporate Pass?
A: Click ‘Reservation of Corporate Pass’. Under Reservation column select the Corporate Pass that you wish to reserve for e.g. Jurong Bird Park to view its availability. For Jurong Bird and Zoo Premium (Zoo and River Safari), reservation is based on Date of Visit to the Attractions whereas for Singapore Science Centre, reservation is based on collection date for e.g. reserve for 29 Oct 2013, collect on 29 Oct 2013 for next day usage (30 Oct) and return the card on 31 Oct 2013 before 12 noon.

Q: How many guests can we bring with us for each attraction?
A:  All of the attractions, Jurong Bird Park and Zoo Premium (Zoo and River Safari)) allows you to bring up to 3 guests while Singapore Science Centre allows you to bring a maximum of 4 guests.

Q: I’ve successfully reserved a pass. What do I do next?
A: For Jurong Bird Park and Zoo Premium (Zoo and River Safari), you MUST print out the Authorization Letter and must be present to bring this letter together with your MOE Civil Service Card or MESRC Associate or Corporate Card in order to gain complimentary admission to these attractions.  As for the Singapore Science Centre, you must print out the reservation form and submit this form when you collect the physical card at MOE Evans Road, MESRC Clubhouse at 21 Evans Road, Singapore 259366.

Q:  Is the Authorization Letter transferable?
A:  No, the authorization letter is not transferable and no amendment can be made on the letter, including the name, NRIC and date of visit.  In the event of unauthorised use or alteration is detected, complimentary admission will be rejected and entry will be charged at prevailing walk-in rate.

Q: Penalty for unauthorization use or alteration of Authorization Letter?
A: When such incidents happen, action will be taken to blacklist the unauthorized user for one year from booking the Corporate Passes.  For repeat offenders, MESRC would blacklist them completely from booking of Corporate Passes as this is a cheating offence.

Q: How early in advance can I reserve the Corporate Pass?
A: With the online reservation system, you can make reservation within 2 weeks.  Each user would be entitled to book once in 3 months for these corporate passes for the same attraction e.g. Jurong Bird Park.  You can only book a different Corporate Pass e.g. Zoo Premium after you have visited Jurong Bird Park.  

Q: Do I have to collect or return the pass personally?
A: You can authorise another person to collect or return on your behalf for the Singapore Science Centre's corporate pass only.  Details of the authorised person particulars must be filled in during your online reservation. When collecting, the authorised person must bring along their IC/Work Permit or Passport, an authorisation letter, a copy of the member Civil Service Pass and the printout of the Corporate Pass Reservation Form.

Q: I am not able to return the Singapore Science Centre Pass on the returned date before 12 noon. Can I return it at a later timing?
A: No, you cannot as these passes for Singapore Science Centre need to be circulated to the next users, the pass must be returned before 12 noon on the Return Date indicated on the Reservation Form to MOE Evans Road Clubhouse.  The clubhouse is open from Monday to Thursday from 8.30am to 6.00pm and on Friday from 8.30am to 5.30pm except public holidays.

Other than authorising someone to return on your behalf, you can return the pass earlier i.e. one day before your returned date at the MOE Evans Road Security Counter's Corporate Pass Drop Box during the weekend or after 6.00pm. 

Q: What if I’m on urgent leave, Medical leave or child care leave.
A: As mentioned above, these passes need to be circulated to the next users, hence it has to be returned on time. As such, you need to authorise someone to return on your behalf.

Q: Can I book the pass through the phone?
A: No, you cannot. Reserving of passes by phone had ceased from 1st March 2011.

Q: What if I wish to cancel my reservation?
A: Cancellation can be done by clicking on ‘My Account’ tab'->‘My Corporate Passes’ tab-> Actions and select ‘Cancel’ on the selected date. Cancellation of pass must be done at least three days before the Visit Date or Collection date.

Q: What if I did not collect the Singapore Science Centre Corporate Pass after reserving it?
A: We will send you a warning notice. You will be blacklisted from borrowing any passes for a period of 6 months if you repeat this action.

Q: What if I return the Singapore Science Centre Corporate Pass late?
A: User would be blacklisted for a period of 6 months if pass is not returned on time and for 12 months if pass is returned more than one day later.

Q: What if I lost the Singapore Science Centre Corporate Pass?

A: In the event, the pass is lost, the member would have to pay for the cost of replacing the pass at $50.00 for each pass for Science Centre.  Member will not be able to reserve any pass until they have make payment for the lost pass.