FAQ - Corporate Pass Reservation

Q: It’s my first time. I’m at MESRC website, what do I do next?
A: You have to create an account. A one-time password will be send to your     
    ‘moe.gov.sg’,schools.gov.sg or ‘moe.edu.sg’ email account. After login, you can choose to
     change the password to your own choice at ‘my account’, ‘edit’, ‘change password’.

Q: How do I reserve a Corporate Pass?
A: Click ‘Reservation of Corporate Pass’. Under Reservation column select the Corporate Pass that
     you wish to reserve for e.g. Jurong Bird Park to view its availability. For Jurong Bird Park and
     Zoo Premium (Zoo and River Safari), reservation is based on Date of Visit to the Attractions.

Q: How many guests can we bring with us for each attraction?
A:  Jurong Bird Park and Zoo Premium (Zoo and River Safari) allows you to bring up to 3 guests.

Q: I’ve successfully reserved a pass. What do I do next?
A: For Jurong Bird Park and Zoo Premium (Zoo and River Safari), you MUST print out the   
     Authorization Letter and must be present to bring this letter together with your MOE
    Civil Service Card or MESRC Associate or Corporate Card
in order to gain complimentary
    admission to these attractions.  

Q:  Is the Authorization Letter transferable?
A:  No, the authorization letter is not transferable and no amendment can be made on the letter,
      including the name, NRIC and date of visit.  In the event of unauthorised use or alteration is
      detected, complimentary admission will be rejected and entry will be charged at prevailing
      walk-in rate.

Q: Penalty for unauthorization use or alteration of Authorization Letter?
A: When such incidents happen, action will be taken to blacklist the unauthorized user for one year
     from booking the Corporate Passes.  For repeat offenders, MESRC would blacklist them
     completely from booking of Corporate Passes as this is a cheating offence.

Q: How early in advance can I reserve the Corporate Pass?
A: With the online reservation system, you can make reservation within 2 weeks.  Each user would
     be entitled to book once in 3 months for these corporate passes for the same attraction e.g.
     Jurong Bird Park.  You can only book a different Corporate Pass e.g. Zoo Premium after you
     have visited Jurong Bird Park.  

Q: Can I book the pass through the phone?
A: No, you cannot. Reserving of passes by phone had ceased from 1st March 2011.

Q: What if I wish to cancel my reservation?
A: Cancellation can be done by clicking on ‘My Account’ tab'->‘My Corporate Passes’ tab->
     Actions and select ‘Cancel’ on the selected date. Cancellation of pass must be done at least
     three days before the Visit Date .