FAQs - Pacer

After participants have completed their registration via FormSG, an email notification on “OLive Steps Challenge For Charity 2022 Season 2 Step-by-Step Guide” will automatically be sent to participants with instruction on how to download a Step Tracker (Pacer) from their mobile phone and to join ‘OLive Steps Challenge For Charity 2022 Season 2 Step-by-Step Guide’ via Challenge Code to complete the registration process for this Step Challenge. Pacer app can be used on iPhone and Android Phone.

For New and Existing Participants, please ensure that your Pacer App is the latest version (compatible with iPhone and Android phones).

1. Step-by-Step Guide for New Pacer Users

Step 1:

Download or update to the latest version of the Pacer app (compatible with iPhone & android phones)

Step 2:

Enter Challenge Code AD71602 to join into OLive Steps Challenge For Charity 2022 Season 2

Step 3:

Join Organization

Step 4:

Sign up with Work Email

Ensure your Name & MOE Email Address (i.e. moe.gov.sg; moe.edu.sg; schools.gov.sg) registered on your FormSG MUST BE THE SAME as your email registered on your PACER app.

Step 5:

Join into OLive Steps Challenge For Charity 2022 Season 2

Step 6:

You have successfully joined OLive Steps Challenge For Charity 2022 Season 2’s platform and you can start clocking your steps from 1 May 2022 to 30 June 2022.

1. 1. 2. Step-by-Step Guide for Existing Users already logged in but without their MOE Email

Step 1:

Search on your Homepage

Step 2:

Enter Challenge Code AD71602 to join into OLive Steps Challenge For Charity 2022 Season 2

Step 3:

Join Organization

Step 4:

Verify your MOE Email

Ensure your Name & MOE Email Address (i.e. moe.gov.sg; moe.edu.sg; schools.gov.sg) registered on your FormSG MUST BE THE SAME as your email registered on your PACER app.

Step 5:

Join into OLive Steps Challenge For Charity 2022 Season 2

Step 6:

You have successfully joined OLive Steps Challenge For Charity 2022 Season 2’s platform and you can start clocking your steps from 1 May 2022 to 30 June 2022.

1. 1. 3. Step-by-Step Guide for Existing Users already logged in with their MOE Email

Step 1:

Invitation on Home Screen

(If for some reason you don’t see this invitation, you can also input the Challenge Code AD71602 from the Pacer Home Screen).

Step 2:

Join Organization

Step 3:

Join into OLive Steps Challenge For Charity 2022 Season 2

Step 4:

You have successfully joined OLive Steps Challenge For Charity 2022 Season 2’s platform and you can start clocking your steps from 1 May 2022 to 30 June 2022.

Steps will be tracked through Pacer on your smartphone, so make sure to grab your phone to track every step and stay at the top of the Leader board.

The Data Centre Tab in Pacer app will always allow you to see today’s steps, yesterday’s steps, and average steps month to date for everyone in the challenge.

Participants must achieve an eligibility of 360,000 Total Steps over the 2-month qualifying period to be eligible for the incentive rewards, details as indicated below.

This is because you had missed out a step as you did not search tab via Challenge Code AD71602 to join the OLive Steps Challenge For Charity 2022 Season 2’s platform.

Users should not frequently switched data source between Pacer app on phone and wearable devices with Pacer (Fitbit, Apple health, Garmin, etc.). Steps record inaccuracy will occur, and your steps will be recounted.

Also, please do not switch from phone to phone as your total clocked steps will be lost in transition and unrecoverable.

We’ve focused our Pacer app on phone-based step counting. So, it is best to track your steps through Pacer on your smartphone.  

Pacer syncs with a limited number of devices and apps currently.

Pacer Android supports direct syncing with Fitbit and Garmin and connects to Google Fit.

https://support.mypacer.com/hc/en-us/sections/360006998952-Pacer-Android

Pacer iOS supports direct syncing with Fitbit and Garmin and connects to Apple Health.

https://support.mypacer.com/hc/en-us/sections/360007092271-Pacer-iOS

1. The maximum daily steps count is capped at 30,000.
2. Participants should not install or connect to multiple devices (e.g. mobile phones, trackers, etc.) to track their steps counts. Step counts should be based on only one device to avoid unfair practices.
3. Do not use other app to sync or track your steps count. The steps will be tracked through Pacer app only, so make sure to carry your mobile phone to track every step.
4. The Pacer tracker linked to your mobile phone cannot be shared or passed on to someone else (no proxies allowed) and do not use any third-party apps (e.g. Pokémon Go, etc.) to sync or track your step counts.
5. We would like to reiterate that participants conduct themselves in a manner that upholds the integrity at all times. MESRC will not hesitate to disqualify any participants engaging in any activity of manipulating the steps count, misuse the Pacer app, fraud etc.
6. MESRC reserves the rights to amend the rules and regulations of this Challenge at any time at its sole discretion without prior notice to the participants.

Step 1: Launch Pacer, then tap the Explore Menu in the bottom right corner, and then Corporate in the top right corner. 

Step 2: Tap the extra options (...) button just below the Corporate Tab and choose Email Support.

Step 3: An email will be created in your phone's active email account. Explain the issue and attach any screenshots to help diagnose the problem. The email will also send your phone log so the Support Team can look into the issue more.

1. For more information, please access the following Pacer support link given below:

https://support.mypacer.com/hc/en-us/articles/360050833011-Contacting-Pacer-Support-P4T-Challenge-Issues

For any technical issue on Pacer, users can follow the necessary steps before emailing to Pacer Support:

Step 1: Do a screenshot on the issue from your phone.

Step 2: Address your issue.

Step 3: Send your screenshot and issue to Pacer Support via email [email protected]

            The Support Team will revert to you in a few days’ time.

For the 6-month premium, your Subscription account will automatically cancel once the expiry is up. 

For users who are unable to join the premium account even after keying in the promo code, they could already be subscribed to the premium account as they had joined our past event (i.e. Sports for Life Million Steps Challenge 2021 Season 2). Once their current subscription account expires, they should be able to key in the new promo code and reactivate their free 6-month premium account again.

This is how it will look on your phone after 6-month premium has expired: