FAQs

Our passes are reserved based on first-come-first-serve basis. Unfortunately, reservations for school and public holidays, weekends were quickly reserved usually within  5 seconds after midnight. This means that your submission must reach our server within the 5 seconds to have a chance. 

MOE had implemented car park charges for all MOE HQ off-sites locations effective from 1 April 2016.  As such, please note that User who booked MESRC facilities (Lounge, Outdoor Gazebos, Function Room) at Evans Road Clubhouse for official or private functions will need to pay for the car park charges as indicated below.  There are 15 visitor lots at MOE (Evans Rd) for visitor to park on a first-come-first served basis. As there are limited parking at MOE (Evans Road), you may wish to advise your guests to park at NUS (Bukit Timah) Campus, Canopy area and in the carpark opposite MOE Evans Road’s entrance. Visitors may like to consider other forms of transport besides driving.

All MOE members must register with their moe.edu.sg, moe.gov.sg or schools.gov.sg email addresses. School based email addresses (eg. acjc.edu.sg, nyps.edu.sg) are no longer allowed. Please update your email if you are still able to. Otherwise, update us with your official MOE email address via the "Support" link.

Cancellation can be done by clicking on ‘My Account’ tab'->‘My Corporate Passes’ tab->     Actions and select ‘Cancel’ on the selected date. Cancellation of pass must be done at     least three days before the Visit Date.

No, you cannot. Reserving of passes by phone had ceased from 1st March 2011.

With the online reservation system, you can make reservation within 2 weeks.  Each user would be entitled to book once in 3 months for these corporate passes for the same attraction e.g.   Jurong Bird Park.  You can only book a different Corporate Pass e.g. Zoo Premium or Lee Kong  Chian Natural History Museum after you have visited Jurong Bird Park.

When such incidents happen, action will be taken to blacklist the unauthorized user for one year from booking the Corporate Passes.  For repeat offenders, MESRC would blacklist them completely from booking of Corporate Passes as this is a cheating offence.

No, the authorization letter is not transferable and no amendment can be made on the letter,   including the name.

For Jurong Bird Park, Zoo Premium (Zoo and River Safari), Lee Kong Chian Natural History Museum and KidZania Singapore, you MUST print out the Authorization Letter and must be present to bring this letter along with your Singapore Public Service Card with MOE logo (PS Card) or MESRC Associate or Corporate Card in order to gain complimentary admission to these attractions.  

  1. KidZania Singapore, Jurong Bird Park and Zoo Premium (Zoo and River Safari) allows  complimentary admission for MOE staff /MESRC Associate or Corporate member and up to 3 accompanying guests on date of visit.
  2. Lee Kong Chian Natural History Museum allows complimentary admission for MOE  staff/MESRC Associate or Corporate member and up to 4 accompanying guests on date of  visit.